Overview

Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

• provided with information about our complaint handling process
• provided with multiples

stSoftware follows the principles and processes of the GPG2013 Business Continuity Management Lifecycle (BCM Lifecycle) model as the basis for business continuity management. The model is shown below:

The model identifies the six stages of activity, and repeat, with the overall aim of improving corporate resilience.

Simplicity and usability are very important to us here at stSoftware. To make your life easier we have optimised some of the layouts on your control panel for the iPad and iPhone screen sizes. 

Changes include: 

1. Moved Navigation buttons into top right section of screen on iPad. 

2. Changed the Menu on IPad and IPhone to be a drop down rather than extending the screen.

3. Added spacing to margins to reduce clutter.

4. Added Shading and borders to various page menus to better distinguish between buttons and content

A new Progressive Web App demo has been released. This Demo shows how a phone app can be integrated with a database giving powerful real-time mobile functionality. It is supported on both IPhone and Android. The Demo shows just a few of the possible features that can be implemented:

• Uploading photos
• Loading jobs
• Site locations
• Reporting on individual tasks
• Answering questionnaires 

The Demo App utilises new technology and libraries such as framework7. 

More details about our progressive web Apps can be

Overview

Advanced keyword searching is now available on PDF, WORD and HTML files once automatic indexing is enabled and the indexing process has been completed. 

Timesheet App report allows users to regulate and monitor jobs assigned to them.

The Timesheet App is located under the Timesheets tab in the control panel. Clicking on Overview and then the Timesheet App link will cause a pop-up taking you to the application.

The Timesheet App has 3 views:

• The Calender View
• The Data view
• The Chart view

How it works

The Transaction Report is a powerful and useful search tool allowing site Admins to keep tabs on any changes made across their system.

This tool allows Admins to clearly see what changes were made, when they where made and who made them. Having this clarity allows for better information management as specific changes can be tracked along with having the ability to pick and choose what information is relevant to you.

The Transaction page is located under Admin towards the bottom of the main menu. Under admin, Click on Logs

Overview

Many client systems have for a number of years used "in memory" or "private" databases for the engine/app layers. Private ( in memory) databases can be used for the engine and application layer databases which are effective static between releases. Private ( in memory ) databases allow for many performance enhancements and reduces downtime when upgrading servers.  Private databases should not be used for data layers ( ones that we want to keep data between releases).

Overview

Summary