Recent Posts



    Tag Cloud

    301 302 404 accessibility accounts ACLs advertising aggregation Agile Analytics android APP Article attachments awards backup BCM beta browser business continuity Calendar case-study categories Chrome citigroup cms codes coding standards Complaints contact management software control panel crm CSS customer management software customer relationship system customize database DataModel DDoS demo design designer device compatibility difference distribute a published article via email DND DNS documents drag & drop Editor email EOL erp event Excel featured feeds file manager file sharing file volume Firefox Firewall HA hack Handlebar how-to HTML HTML5 HTTP HTTPS iCal IE Instructions intranet iOS iPad Java JavaScript JDBC JDK Jenkins Job Track Journal JSON JVM landing-page launcher layered database layout logging login mac marketing menu meta Microsoft Outlook mobile module modules mustache navigation NTLM offline page painter password passwords PCI policy poll pricing privacy PROXY publish publisher publsher PWA redirect Redundancy release release-notes Report Tool Reports Responsive ReST RESTFul Rich text RSS Safari sandbox sanity schedule scrum search security SEO sessions setup shipping site builder source spell SQL Injection SSL SSO standards store stSoftware support survey Swagger Task template testimonial Threads timezone tinyMCE Transaction Search trigger twitter twitter bootstrap Ubuntu unit tests unsubscribe URL validation WC3 AAA web folders web services webdav windows 8 wizard workflow WYSIWYG XLS XLST XML XPath XSS

    Do you have a process to manage complaints?

    stSoftware has a Complaints Handling Policy

    Complaints Handling

    stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

    We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

    Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

    People making complaints will be:

    • provided with information about our complaint handling process
    • provided with multiples and accessible ways to make complaints
    • listened to, treated with respect by staff and actively involved in the complaint process where possible and appropriate, and
    • provided with reasons for our decision/s and any options for redress or review.

    stSoftware expects staff at all levels to be committed to fair, effective and efficient complaint handling and promotes a culture that values complaints and their effective resolution.

    Our staff are empowered to resolve complaints promptly and with as little formality as possible. Where possible, complaints will be resolved at first contact with stSoftware.

    Making a complaint

    Complaints can be made anonymously or with details, through the below channels;


    Ph 1300 78 73 78

    Int +1 917 267 7607

    Complaint management process

    stSoftware's complaint management system ensures a consistent approach to our complaints management process.

    Complaint management system

    stSoftware is committed to improving the effectiveness and efficiency of our complaint management system. To this end, we analyse learnings and engage in continuous improvement.

    Alternative avenues for dealing with complaints

    When possible we will inform people who make complaints to or about us about any internal or external review options available to them (including any relevant Ombudsman or oversight bodies).